SmallBizGenius Analysis
Good American receives mixed reviews, with customers frequently praising their customer service and the fit of their jeans, particularly the 'Always Fits' line. However, sizing inconsistencies and quality control issues are recurring concerns.
Category Breakdown
Scores based on analysis of 280 recent reviews
Customer Service
9.0/10Many reviewers praise Good American's customer service, describing it as prompt, helpful, and responsive. Several reviewers specifically mention receiving quick resolutions to issues with orders or product quality, with one stating, "Best customer service I have ever experienced from a clothing company hands down."
25 reviews mention thisFit and Sizing
6.0/10Fit and sizing is a frequently discussed topic, with mixed sentiment. While some customers find the jeans to fit perfectly and appreciate the inclusive sizing, others report inconsistencies and difficulty finding the right size, even after multiple exchanges. One reviewer noted, "Always fit, doesn’t always fit. According to the size chart I’m in between a 14 and a 16. The always fits 14-18 is way too big."
30 reviews mention thisProduct Quality
7.0/10Reviewers have varying opinions on the quality of Good American products. Some praise the high quality and durability of the jeans, while others report issues with construction, such as rough seams and loose stitching. One reviewer complained, "The sizing on the jeans is great, the problem is with the construction. The inside seams are rough, which is very uncomfortable and feel scratchy."
20 reviews mention thisReturns and Exchanges
7.8/10The return and exchange process is generally viewed positively. Customers appreciate the ease of returns, particularly at Ulta locations, but some express concerns about the return policy and potential restocking fees. One reviewer shared, "I hated the first pair I ordered and returns were easy at my local Ulta."
10 reviews mention thisAlways Fits Line
8.5/10The 'Always Fits' line receives significant praise for its comfort and adaptability to weight fluctuations. Customers appreciate the stretchy material and the ability to wear the jeans even during periods of weight gain or loss. A reviewer stated, "The good waist always fits jeans are honestly perfect... they really do always fit (even with weight fluctuation)."
12 reviews mention thisShipping and Delivery
8.0/10Shipping and delivery experiences are generally positive, with customers noting prompt arrival and efficient order fulfillment. However, there are isolated incidents of lost packages and delays. One reviewer mentioned, "On ordering, the original pair was 'lost in the mail' per the USPS - Good American immediately replaced them at no charge."
5 reviews mention thisPros & Cons
What Customers Love
"GOOD AMERICAN customer service is amazing! They truly care about their customers being happy with their product and it shows."
"The good waist always fits jeans are honestly perfect. My favorite pair. They are soft, meld to my body like a glove, and really do always fit (even with weight fluctuation)."
"High quality product with speedy order fulfillment. 100% my new favorite brand - donated everything else."
"I hated the first pair I ordered and returns were easy at my local Ulta."
"They were exactly as described including the fit for a curvy woman."
Common Complaints
"I really wanted to love Good American jeans, but my experience was disappointing. I had to go through multiple exchanges just to find the right size, and even then, the skinny jeans were still loose t..."
"The sizing on the jeans is great, the problem is with the construction. The inside seams are rough, which is very uncomfortable and feel scratchy."
"Love the way they look and feel. They kind of get baggy after wearing it the 2nd time but other then that they are my favorite jeans at the moment."
"I did not like the style. And would have returned and exchanged for something else, but I was turned off by the return policy (I found the process difficult) and restocking fee so I decided to keep an..."
"I love the jeans that I received and they fit very well, but to my surprise, I washed these jeans in a cold-water wash, and it turned every other item of clothing in the wash “blue”."
Common Questions About Good American
Answers derived from customer review patterns
Is Good American legit and trustworthy?
Good American appears to be a legitimate company, but reviews are mixed. Many customers praise their customer service and the fit of certain jeans, particularly the 'Always Fits' line. However, a significant number of reviewers report issues with sizing inconsistencies and product quality. The company seems responsive to customer complaints, often offering replacements or refunds, suggesting a commitment to customer satisfaction.
Based on 45 reviewsDoes Good American have good customer service?
Yes, a significant number of reviewers praise Good American's customer service. Customers frequently describe the customer service representatives as prompt, helpful, and responsive to their concerns. Many reviewers mention receiving quick resolutions to issues with orders, product quality, or sizing problems. This positive feedback suggests that Good American prioritizes customer satisfaction and strives to address any problems that may arise.
Based on 25 reviewsIs Good American worth it for small business?
Whether Good American is worth it for a small business depends on the specific needs and priorities. If a business is looking for inclusive sizing options and is willing to potentially deal with some sizing inconsistencies or quality control issues, Good American could be a viable option. The company's responsive customer service can help resolve any problems that may arise. However, businesses seeking consistent quality and reliable sizing may want to explore other options.
Based on 15 reviewsWhat is Good American's return policy like?
Good American's return policy allows for returns and exchanges, but some reviewers have expressed concerns about the process. While many appreciate the ease of returns, particularly at Ulta locations, others have mentioned difficulties with the return policy and potential restocking fees. It's important to carefully review the return policy on the Good American website before making a purchase to understand the terms and conditions.
Based on 10 reviewsAre Good American jeans true to size?
Based on customer reviews, Good American jeans sizing appears to be inconsistent. While some customers find the jeans to be true to size and appreciate the fit, many others report issues with sizing, finding the jeans either too large or too small despite following the size guide. The 'Always Fits' line is designed to accommodate weight fluctuations, but even these jeans may not fit as expected, so it's recommended to carefully review the size chart and consider ordering multiple sizes to find the best fit.
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